Privacy policy

Tivano Multimedia's current privacy policy


We, team Tivano Multimedia, are committed to protecting your privacy. This privacy policy applies to all our websites (under the main domain and subdomains of tivano.nl) and our services owned and/or operated by Tivano Multimedia.

This privacy policy applies to our data collection, processing and use. It describes your options regarding use, access, and correction of your personal information. If you do not agree with the data practices described in this privacy policy, you should not use our websites or services.

We regularly update this privacy policy. We will publish changes to the Privacy policy on this page and, if the changes are significant, we will notify you by email.

While we notify you of important changes to our privacy policy, we recommend that you regularly read this privacy policy.

1. Information we collect

We collect personal and contact information, including your name, age, phone number, postal address, email address, usernames of social media. Some of these contact information is collected when you communicate with us.

Details (and copies) of your communication and interactions with us, including by e-mail, telephone (voice recordings), Mail and online via the contact forms or on social networks of Tivano multimedia.

Copies of documents you provide to prove your identity (including driver’s license and passport) when there is a legal reason to ask for it.

Transaction details including payments for the purchase of our services.

Financial information (which is sent to Mollie and MoneyMonk) when you make a purchase.

Information about how your website is used and which websites have references to our website.

Technical information about your device or browser when you use our website, including geolocation data to determine from which country you are visiting our website, your Internet Protocol (IP) address, device ID, browser type and version and time zone setting, Which may be personal data in some circumstances.

We may also receive personal information directly from you or various external parties and public sources, including social media channels (if you communicate with us via these channels) or other third parties.

2. How and why we use your personal information

The table below describes all the ways we use your personal information and why. We have also established where our legitimate interests lie.

It is sometimes necessary that we process your personal data in order to enter into a contract with you, or to comply with a contractual requirement (hereinafter referred to as ‘ execution of a contract with you ‘), or to comply with a legal requirement. In those circumstances, we cannot offer you any services if you do not provide the personal information we require.

Registration

We use your personal and contact information to register as a new customer.

We Collect financial information when you make a payment.

This information is necessary for the drafting of agreements and the checking of payments.

Communicate

We use the personal and contact information that you provide to us. Copies of our Communication, and in some circumstances, transaction details, to manage our relationship with you. Such as:

  • To notify you of any changes to our terms and conditions or our privacy policy.
  • To contact me A question, request or complaint, including by e-mail, telephone or social media channels, whether it is our service or otherwise.

necessary for the execution of our services, in order to comply with legal obligations and for our legitimate interests (data to keep up-to-date and study processes and customer behavior).

Research

We may use the personal and contact information you provide to ask you to participate in market research or survey.

We Use the results of surveys or market surveys that you take to improve our website or service.

necessary for our legitimate interests (to assess and improve our business and services).

Prize winners and competitions

We may use your personal and contact information, transaction details and financial information as part of a prize draw or competition.

necessary for the execution of an agreement.

Technical problems

If you contact us because of a problem, we may use technical, personal and contact information to manage and secure our company and our website (including troubleshooting, data analysis, testing, system maintenance, Support, reporting and hosting of data).

necessary for our legitimate interests (Managing Tivano multimedia, providing administrative and IT services, security, and fraud prevention)

necessary to comply with a legal obligation.

Experience

We use information about your use of our website, together with technical information about your device and (in some circumstances) your personal and contact information and other relevant information that we receive from you or from third parties (including Aggregate information that we combine with your personal information, to provide relevant website content, prize draws, competitions and other marketing to you and to manage the delivery of that content.

For example, We can automatically show you relevant ads based on your use of our website.

necessary for our legitimate interests (to ensure that relevant content is shown on the basis of your use of our website).

AD effectiveness

We use information about your use of our website and, in some circumstances, your personal and contact information, to measure or understand the effectiveness of the advertisements we offer you.

necessary for our legitimate interests (to determine how effective ads are to improve our marketing).

Analytics

We use information about your use of our website and technical information such as your device or where you visit our website, to optimize our service and to improve our website, services, marketing, relationships, behavioral profiling, and Experiences.

necessary for our legitimate interests (to measure the interactions with our website, to define the different types of visitors, to keep our website current and relevant, to develop our company and to be able to use our marketing strategy Optimize).

Winners

If you win during an action or draw from Tivano Multimedia, we may use your personal and contact information to contact you.

necessary for our legitimate interests (to organize actions).

Publicity

We may use your personal and limited contact information for marketing purposes, provided you have given permission to do so.

Regulatory Compliance

We may use your personal and contact information, financial information, transaction information, information about your use of our website or technical information to enable us to comply with our legal and regulatory obligations Meet.

necessary to comply with a legal obligation.

Fraud prevention

We may use your personal and contact information, financial information, information about each transaction, information about your use of our website, or technical information, to conduct analysis with the aim of identifying and Suits.

necessary to comply with a legal obligation.

necessary for our legitimate interests (to ensure that transactions and interactions with us are not fraudulent).

Requests

We may use your personal and contact information, financial information, information about each transaction, information about your use of our website, or technical information, to process your requests, complaints or questions.

necessary to comply with a legal obligation.

necessary for our legitimate interests (to respond and to deal with your eventual request).

We Use your personal information to create aggregated datasets. You are not identifiable on the basis of the data collected and therefore it is not considered personal data.

However, if we combine aggregated data with your personal data so that they can identify you directly or indirectly, we treat the combined data as personal information used in accordance with this Privacy Policy.

3. How we use your personal information for marketing

We send marketing communication through a number of different channels. You may receive newsletters, email notifications and other marketing messages that you request from us or that you agree to by signing in to fill out a registration form on our service.

How to sign up for our marketing communications.

You may at any time refrain from receiving such marketing communications and notices from us. There are several ways to do this. If you do not want to receive marketing by e-mail, you can:

  • Click on ‘ unsubscribe ‘ in every promotional email we send;
  • Contact us in writing;
  • Send us an e-mail via contact@tivano.nl

4. How we share your data with third parties

In some cases we share the information we collect from you with trusted third parties:

  • Banks and payment providers to carry out and/or obtain payments to us.
  • Our IT system providers to provide software for setting up accounts, to communicate with you through various communication providers and to deliver our systems to us, including for hosting, support, and Software licenses.
  • Social media platforms-aiming to fulfill the service and targeted advertisements.
  • Companies for digital analysis-for purposes of website analysis and reporting regarding our analyses and marketing.
  • Professional advisors, including lawyers, bankers, auditors and insurers-with a view to advising, banking, legal affairs, insurance, and accounting services.
  • Police or any other such regulatory authority as part of an investigation or otherwise for legal or regulatory purposes.
  • Auditors-to verify our systems and transactions with a view to ensuring efficiency, or legal or contractual compliance.
    We will disclose your personal information to third parties if we are obliged to release or share your personal information in order to comply with legal or regulatory obligations or requests. We do this to protect our rights, property or security, or our customers or others. This includes exchanging information with other companies and organizations to protect against fraud.

5. How we protect your personal information

We have taken several steps to protect your personal information:

  • Our entire website is accessible via HTTPS instead of HTTP, which means that all information that is sent and received is encrypted for additional security. You can see this in your browser’s address bar.
  • As described in this privacy policy, in some cases we may disclose your personal information to third parties. When we do this, we require that third party take appropriate technical and organizational measures to protect your personal information; In Some cases, however, we are legally obliged to disclose your personal information to a third party and we have limited control over how it is protected by that party.
  • Your personal data may be processed outside the European Economic Area (EEA)-also by staff outside the EEA working for us or for one of our aforementioned third parties.
  • When your personal information is transferred outside the EEA, we require appropriate precautions.

6. How long we store your personal information

Your personal data will only be retained for the duration necessary to achieve the goals for which we have collected them, including in order to comply with statutory, accounting or reporting requirements.

At the end of that retention period, your data will be deleted or anonymized (so that it can no longer be linked to you) for research or statistical purposes.

In order to determine the correct retention period for personal data, we take into account the amount, nature and sensitivity of the personal data, the potential risk of damage from unauthorized use or disclosure of your personal data, The purposes for which we process your personal data and whether we can achieve those goals by other means, in addition, there are the applicable legal requirements.

In some circumstances you may have the right to ask us to delete your data: see ‘ Your rights ‘ below for more information.

7. Your rights

You are entitled:

  • To ask us not to use your personal information for marketing purposes;
  • To ask us not to process your personal data when processed on the basis of legitimate interests, as long as there are no compelling reasons for such processing;
  • To request access to personal information that is kept about you (see below);
  • To ask if we correct the information we hold about you when it is incorrect or incomplete;
  • To request that we stop any consent-based processing of your personal information after you revoke that consent;
  • To remove, in certain circumstances, the personal information we have from you;
  • To ask, in certain circumstances, to limit the processing of that information;
  • To ask for information portability in certain circumstances.

8. Contact information

If you have any questions about our privacy policy, including requests to exercise your rights, please contact the Data Protection Officer using the information below:

by post to:

Data Protection officer

Tivano Multimedia
West Hoven 7
6042NV, Roermond
Netherlands

By e-mail to contact@tivano.nl

To request a copy of the personal data that Tivano multimedia has from you, please send your request in writing to the Data protection officer at the above address. To enable us to verify your identity and process your request, you must include the following information and documentation with your request:

  • your full name;
  • The e-mail address that is known to us;
  • A description of the data you request, including a date range;
  • Proof of your identity document;
  • The date of the request;

If you are not satisfied with our processing of your personal data, you have the right to lodge a complaint at any time. However, We appreciate the opportunity to resolve any problems before you approach the correct instance. For this reason, please contact the Data protection officer in the first instance by e-mail.

9. Cookies

We use cookies and similar technologies to recognize you, your browser, and your device. We also allow carefully selected third parties to use cookies, pixels and ad tags as you visit our website. These collect information about your surfing habits and use and allow us to show you ads while surfing on our website and other sites on the Internet. All of our used ad cookies are described in the cookie list below.

We use two of the four types of cookies. This is how and why we use them:

Performance cookies

These cookies collect information about how you use our website and help us to improve our website so that we can make it easier for you to navigate to different tasks and complete them.

Ad cookies and pixels

Our carefully selected media partners place third-party cookies, pixels and ad tags on our website on our behalf. These cookies register your visit to our website, the pages you have visited and the links you have followed.

We Use this information to make our website and the content displayed on it more relevant to you. They are also used to limit the number of times you see certain content, as well as to measure the effectiveness of our digital campaigns.

We may share this analysis information with third parties for these purposes. You can delete these cookies and still use the website.

More information about cookies and opt-out information can be found in your cookie settings.

10. Manage your cookies

To get more information about cookies, how you can unsubscribe and the steps you can take to protect your privacy on the Internet, go to www.youronlinechoices.com (fun fact: this website is not even secured through an SSL certificate…) -The Online guide Behavioral ads and privacy. This website is managed by the Internet advertising agency, the industry organization for online advertising. Learn how behavioral ads work, how you can opt out, learn more about cookies and the steps you can take to protect your privacy on the Internet.

If you prefer to restrict, block or remove cookies from our website, you can do so through your browser’s settings. If you choose to disable cookies, keep in mind that this may limit the way you use our website. For example, you may need to re-enter information that would normally be stored as a cookie.